At Verified VCC Shop we stand behind every verified account and KYC service we deliver. This policy explains our replacement warranty, when refunds are available, and how to raise a claim.
1. Replacement Warranty
Every verified account is covered by a replacement warranty starting at delivery and lasting 72 hours after first successful login. If the account fails to log in, or is rejected/suspended by the platform due to a verification defect on our side within this window, we will replace it free of charge with an equivalent account.
2. What the Warranty Covers
- Login credentials that do not work on first use.
- Missing or incomplete KYC that should have been finished by us.
- Account suspension caused by a verification defect on our side within 72 hours.
- Wrong package delivered compared to what you ordered.
3. What the Warranty Does Not Cover
- Issues caused after handover: changing recovery details incorrectly, sharing credentials, breaking the platform's terms, or using the account for prohibited activity.
- Suspensions caused by VPN hopping, sudden country / IP changes, chargebacks, fraudulent deposits, or unusual trading behaviour.
- Region or feature limitations imposed by the third-party platform after delivery (e.g. new KYC tiers, blocked jurisdictions).
- Any claim raised more than 72 hours after first successful login.
4. Refunds
Because verified accounts are digital goods prepared specifically for you, all sales are considered final once work has started. Refunds are available only in the following situations:
- Before work begins: if you cancel your order before we start verification work, you receive a full refund.
- Undeliverable order: if we are unable to deliver the account you paid for within a reasonable time and cannot offer a suitable alternative, you receive a full refund.
- Warranty replacement not possible: if a valid warranty claim is filed and we cannot supply a replacement account within a reasonable time, you receive a full refund of that order.
Approved refunds are processed within 7 business days using the original payment method where possible; otherwise via an alternative method we agree on with you.
5. How to File a Claim
- Contact us within the warranty window on WhatsApp +14509549009 or Telegram @jinwodealer.
- Share your order reference and a short description of the issue.
- Provide screenshots of any error message from the platform (login error, suspension notice, or verification prompt).
- Our support team will respond within 24 hours and, if the claim is valid, proceed with a replacement or refund as described above.
6. Chargebacks
Please contact us first before opening a payment dispute. Chargebacks filed without giving us a fair chance to resolve the issue may void the warranty on that order.
7. Changes to This Policy
We may update this Refund & Warranty Policy from time to time. The version in effect at the time of your order applies to that order.
8. Contact
Questions about this policy or a live claim? Message us on WhatsApp +14509549009 or Telegram @jinwodealer.